Live Shopping Assistant
- 24/7: AI Support for Customer Inquiries
- Easy Integration
- 24/7: AI Support for Customer Inquiries
- Easy Integration
Customer inquiries in live shopping? Our assistant takes over
Customer service today needs to be fast, personal, and available around the clock — especially in live shopping, where your viewers expect direct interaction.
The response time says a lot about your company's service quality and influences customer satisfaction. But how can this growing demand be met without compromising quality and efficiency?
Live Shopping Assistant: Features and benefits for your business
The AI-powered chatbot from MOVEX | Live Shopping automatically answers customer inquiries. While you focus entirely on presenting your products, the artificial intelligence (AI) in the background ensures that all questions are answered — 24/7. The Live Shopping Assistant intelligently addresses inquiries regarding products, prices, or availability in real-time.
When you stream live, even with a moderation team, you can't answer all the questions in the chat. While you focus on the product presentation, the Live Shopping Chatbot automatically responds to a variety of inquiries.
A Live Shopping Assistant automatically answers customer inquiries — not only live but also afterward in the video-on-demand. Additionally, you can customize the chat history, ensuring the perfect shopping experience.
Customers expect answers to their questions — preferably immediately. The chatbot provides instant responses to every customer inquiry, even during high message volumes. A significant advantage: quick answers and constant availability increase conversions.
A Live Shopping Assistant gives customers the feeling of being cared for, which reduces the support workload for your employees. This allows them to focus on tasks that AI cannot handle.
In numbers: Why you should invest in a Live Shopping Assistant
of Users Find Chatbots Helpful
of Customers Prefer Interaction with a Chatbot
Reduction in Customer Support Costs
of Companies Generate High-Quality Leads Through Chatbots
Easy integration of the Live Shopping Assistant
The Live Shopping Assistant can be integrated into your existing online store with just a few clicks. No matter which shop system you use — whether it's Shopify, WooCommerce, Magento, or an on-premise shop solution — the integration is quick and straightforward through a simple code snippet.
All you need is our Live Shopping platform — the chatbot is just one of many practical features available.
How the MOVEX | Live Shopping chatbot works
The integration with your product range happens automatically. The Live Shopping Assistant directly accesses your product data, allowing it to provide accurate information on availability, prices, and product details — without the need for you to maintain additional data.
Another advantage of the chatbot: it learns over time. The generative AI is capable of delivering increasingly better responses to customer inquiries.
Good to know: Chatbot for livestreams
With the MOVEX | Live Shopping App as a feature of our platform, you can not only start a stream from anywhere, but you also always have your virtual assistant by your side.
Contact us
Would you like to learn more about the Live Shopping Assistant or have questions about our Live Shopping platform? Our expert team is happy to assist you!
